Frequently Asked Questions
Everything you need to know about shopping with Jason Wu Studio.
What is your return policy for Jason Wu Studio items?
We accept returns on unworn, unwashed, and unaltered merchandise within 14 days of the delivery date. Items must have all original tags attached and be returned in their original packaging.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the recipient.
How can I track my order?
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods are accepted?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible payment options through Klarna and Affirm for eligible customers.
Are your products true to size?
Our collections generally follow standard designer sizing. We recommend referring to the specific size guide located on each product page for precise measurements and fit recommendations.
How do I care for my Jason Wu Studio garments?
To preserve the quality and longevity of our high-end fabrics, we recommend following the specific care instructions on the interior garment tag. Most of our pieces require professional dry cleaning.